Terms and Conditions

Terms&Conditions

Dublin Airport Shuttles Terms & Conditions

VALID FROM 1^st FEBRUARY 2024

General

These terms and conditions apply to the booking service provided by DAS.
When booking a transfer service via phone, website, text, or app, you agree to the terms outlined in DAS Terms and Conditions, which exclusively govern your booking. By clicking “I agree to Dublin Airport Shuttles Terms & Conditions”, or “I agree to DAS Terms & Conditions”, you confirm your acceptance. If you’re booking on behalf of someone else, your acceptance represents that you have the authority to do so on their behalf.
If a Clause of the Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other Clauses of the Agreement will continue in effect. If any unlawful and/or unenforceable Clause would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the Clause will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant Clause will be deemed to be deleted).
The Agreement will be governed by and constructed in accordance with the Irish Law and the courts of Ireland and will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with the Agreement.
We reserve the right to amend these Terms and Conditions to reflect any changes to the services that we provide over time. We will inform you when these changes occur.

Definitions and Interpretation

In these Terms and Conditions, the following expressions shall have the following meanings save where the context otherwise requires.
“DAS” refers to Dublin Airport Shuttles.
“we”, “us” and “our” refers to Dublin Airport Shuttles.
“you ”, “your ” and “user” refers to the person booking a journey via the website, mobile app, text or phone.
“Driver” refers to the Driver that is selected for Your journey.
“As Directed” refers to a journey where no destination is specified.
“Agreed Pick-Up Point” refers to the appointed place for You to be picked up by the supplier as set out in the details.
“Agreed Time” refers to the appointed date and time for You to be picked up by the supplier as set out in the details.
“Reservation” refers to a booking made by you (or an agent acting on passenger’s behalf) of a Transfer service.
“Reservation Voucher” refers to a document that confirms Passenger reservation, showing all the details of the Transfer.
“Prepaid” means the Transfer is paid for in advance by Credit Card. A booking fee is normally charged for this service.
“Booking” means the booking of a Taxi service or shuttle service effected via the website, mobile app, phone or text for undertaking trips. Bookings can be made for single Trips, return Trips or split Trips.
“Supplier” refers to the Taxi or Shuttle driver that will provide the actual service to the customer.
“Suppliers T&C” refers to the terms and conditions of the Supplier which in addition to these Terms govern the Booking and (Trip).
“Card” refers to the credit, debit or charge card You use when making the Booking.
“Cash” refers to the payment You make for the fare to the Supplier and/or its Driver.
“Details” refers to the details which You must provide upon making a Booking including pick-up date and time, pick-up and drop-off addresses and Your Personal Data.
“Fare” refers to the fee paid by You for the Quote You accept.
“Goods” refers to any goods carried in a vehicle which You have booked.
“Trip” refers to the journey You wish to make from the pick-up address to the drop-off address provided by You.
“Transfer” is the general name given to the pre-booked transportation of Passengers to/from a destination including airports, railway stations, cities and towns or other destinations stipulated by Passenger.
“Licensing Authority” refers to any regional or national licensing authority responsible for licensing the operation of Taxi and Shuttle services.
“Particular Requirements” refers to any specific requirements You may have relating to disabled facilities, safety, the gender of the driver or otherwise.
“Passenger” refers to any passenger carried in a taxi or shuttle bus which is booked via DAS.
2.25 “Personal Data” refers to the details which You provide regarding your name and surname, Your physical and email addresses, telephone number and Card details.
“Quote” refers to a fixed price quote that You receive from DAS for the Trip.
“Terms” refers to these terms and conditions between DAS and You.
“Taxi” refers to a Private Hire Vehicle made available for pre-booked Trips, in compliance with the requirements of relevant Licensing Authorities.
“Shuttle” refers to a vehicle used by DAS and capable of carrying more than 7 Passengers including the Driver.
“Shuttle Service” refers to our on-demand transportation service using a Shuttle. These services connect passengers between various locations, including airports.
“Partner” refers to any licensed individual or licensed company outside DAS that we may use from time to time to provide transportation services.
“App” refers to the mobile application called “DAS Shuttles”, which can be downloaded from AppStore and Google Play.
“Website” refers to DAS webpage which is “www.dublinairportshuttles.com”.
“Airport Transfers” refers to the service provided by DAS where a passenger transfer journey has the origin or the destination at Dublin Airport, Cork Airport, Knock Airport, Shannon Airport and Belfast Airport.
“Nationwide Transfer” refers to the service provided by DAS where a passenger transfer journey can originate and end in any location in Ireland. We do not provide services for journeys originating in Northern Ireland.
“Private Day Trips' ' or “Tours” refers to the service provided by DAS where you require a journey with multiple stops at your preferred locations.
“Business Transfers'' refers to the service provided by DAS where a passenger transfer journey will be made with a luxurious vehicle like Mercedes-Benz E-Class, Mercedes-Benz S-Class, BMW 5 Series, BMW 7 Series, Audi A6, Audi A8 or Mercedes-Benz Viano, depending on the service category you choose at the time of Booking.
“Meet & Greet” refers to the service of meeting the passengers at one of the arrival halls in any of the airports in Ireland.
The clause headings and any other headings are inserted for convenience only and shall not affect the construction of these Terms.

Limitations Of Use

All software, information and data provided by us and used by you to make a booking remains at all times the property of us and is considered as Confidential Information. You warrant that no copyrighted details of either the software will be used other than for the purpose it is intended to be used for and will not be copied or passed on to third parties at any time. We do not warrant that your use of the software will be uninterrupted or error-free; or that the software and/or the information obtained from the software will be accurate or meet your requirements.

Use Of Software

You must be registered with us in order to use our services.
You hereby warrant to DAS You are at least eighteen years of age and legally able to make the Booking.
You are responsible for your login credentials for the services and we will not be liable for any unauthorized bookings made on your account.
In making a Booking with DAS by any means, You must provide accurate Details and are responsible for any failure to do so.
You warrant DAS that any payment details provided to us are true, accurate and that you have authority to use these details to pay for the services.
You will make payment in full for DAS services using the per agreed method of payment at the time of booking and in accordance with our payment policy. DAS will provide you several options to facilitate this payment.
You will only use the service to make a booking you wish to fulfill. If we deem that you are misusing the software we reserve the right to disable your account without prior notice.
It is your responsibility to check the details of your Booking prior to travel and inform us if there are any errors or anything that needs to be amended.
You will not use the service for any unlawful purpose including (but not limited to) knowingly introducing viruses, trojans and logic bombs or attempting to gain unauthorized access to the site or its systems including servers and Databases.
Your Details and data relating to Your use of the DAS software will be recorded by DAS, but Your Personal Data shall not, subject to the provisions of the DAS Policy presented below, be disclosed to third parties other than the supplier or used for any purpose unrelated to the provision of the services pursuant hereto.
We offer the facility to rate your journey upon completion. This is intended for you to provide both an opportunity to evaluate the quality of service being provided so that we can keep providing an excellent service. All ratings that we see to be obscene, threatening, abusive or in any way malicious will be deleted and we will suspend the associated user account.
DAS may send a small file to Your computer when You visit the Website. This “cookie” will enable DAS to track Your behavior on the Website and to identify particular areas of interest so as to enhance Your future visits to the Website. The cookie will not enable DAS to identify You and DAS shall not use it otherwise than in relation to this Website. You can set Your computer browser to reject cookies but this may preclude use of certain parts of this Website. DAS may disclose Your Personal Data if compelled to do so by law, or at the request of a law enforcement agency or governmental authority.

Bookings

When You make a Booking, this constitutes an offer which DAS may or may not accept. Your Booking is not confirmed until you receive confirmation.
DAS will not guarantee that it will be able to fulfill Your requirements and reserves the rights to refuse any Bookings Which You wish to make and to cancel any Bookings You have made, and in such case to refund to You, in accordance with our Cancellation and Refund Policy, in full and final settlement of any claims you might have, the Fee paid by You.
DAS cannot confirm the ability of the supplier to accommodate any Particular Requirements and in the event that You have such Particular Requirements.
DAS reserves the right to correct typographical errors in any elements of the information that appears on the Website including pricing mistakes. If, once You are informed of such an error, you wish to withdraw, you shall be free to do so.
You agree that in the fulfillment of the Booking, where the supplier feels it is appropriate, the supplier gives DAS the right to novate the contract for the provision of transport services between You and the supplier to another suitable party, to ensure the fulfillment of the Booking.
You must inform us at the time of booking about excess luggage, wheelchair, sports equipment, music equipment, or any additional item, in order to make the arrangements so all belongings can fit in the vehicle without compromising the safety of the journey. The supplier might refuse to transport excess items if these conditions are not fulfilled.

Quotations

At current time DAS provides quotations on fixed, hourly, and estimated basis.
Payment with cash is available only for fares with an estimated price and if a cash payment method is available and offered as a payment option at the time of Booking.
The prices given in the Quotes are based on our current pricing systems.
Quotes are only accurate at the moment of obtaining them, we cannot guarantee that the same price will be available at another time.
For quotes with estimated fares, where you choose to pay with a debit or credit card, a pre-authorization of the estimated amount will be made on your debit or credit card before the journey will start. The final amount, which will be a metered fare, may vary from the estimated fare and will be deducted from your debit or credit card, or paid by you in cash directly to the driver, after the journey is completed.
For quotes with fixed fares, you will be required to pay the exact amount agreed at the time of Booking. Extra charges may incur in some cases.
Fixed and estimated fares are distance based. Your driver has the ability to add extra charges that are applicable in a number of circumstances including but not limited to:

Payments

For personal accounts which are paid by Credit Card, You agree to DAS making a deduction from Your card on an agreed frequency. DAS will not disclose any of your card details.
In cases where a fixed quote was offered to you at the time of booking, you agree to complete the payment before your booking was allocated to a supplier of service.
Payments for Bookings with estimated Quotes can be done by Cash or Card directly to the driver after the journey was completed.
In case of Bookings where only Card payment option was offered and where a journey originates at airports (Airport Collections) or outside the Dublin County, you are required to complete the payment by at least 1 hour in advance of pick-up time. DAS reserves the right to cancel the booking if that condition is not fulfilled.
For all Cash Bookings you agree to pay to the driver the final amount based on the pricing scheme unless you cancel the booking before the journey begins.
Cash payments can be done by Cash or by Card using the payment terminal that the driver will provide at the end of the journey.
The driver will provide You with a receipt for Payment. On request DAS will provide a receipt for payment by email to the email address registered with us.

Waiting Time Policy

For a per distance calculated journey that does not originate at one of Ireland’s airports and does not require Meet & Greet service, we offer 5 minutes of free waiting time and paid extra waiting time by the rate of 65 cents (€) per minute.
For a per hour calculated journey that does not originate at one of Ireland’s airports and does not require Meet & Greet service, we offer 10 minutes of free waiting time. All extra waiting time will be deducted from the time paid.
For a per distance calculated journey that does originate at one of Ireland’s airports and does require Meet & Greet service, we offer 60 minutes of free waiting time and paid extra waiting time by the rate of 90 cents (€) per minute.
For a per hour calculated journey that does originate at one of Ireland’s airports and does require Meet & Greet service, we offer 60 minutes of free waiting time. All extra waiting time will be deducted from the time paid.

Flight Delays, Diversions and Cancellations

DAS is actively monitoring all flights so we can arrange for the driver to arrive at the airport pick-ups when your airplane is landing. In case of flight delays you will not be charged for the delay time. You will only be charged for the extra waiting time if it takes longer than 60 minutes from your landing to the pick-up.
DAS reserves the right to fulfill the service with a different than agreed vehicle in case of a flight delay if necessary, to avoid disruption of services to other customers. Upon this decision, we will try to contact you for confirmation of acceptance. This change should not compromise the safety of your journey. If we are unable to contact you, we will proceed with this change. If a cheaper service is provided, you will be entitled to a reimbursement of the difference from the price you paid.
If a Passenger flight is diverted to another airport in Ireland as a Passenger destination airport, we will do the best of our efforts to arrange a transfer from that airport. In the case where we are unable to provide a service, you will be entitled to a 50% refund from the Booking price paid.
If Passenger flight is diverted to another country, we will be unable to arrange the transfer. In this case, you will be entitled to a 50% refund from the Booking price paid.

Cancellation and Refunds

We offer free cancellation and a full refund for canceled bookings when notified at least 24 hours before the scheduled pick-up time. Cancellations made less than 24 hours before the pick-up time will be fully charged.
You are entitled to a full refund in the case of a flight being canceled.

Warranty, Claims and Limitation of Liability

DAS only accepts liability for its own booking processes and not the actual delivery of the Transfer service itself which will be performed by a supplier.
All suppliers that entered into a contract with DAS to provide transfer services, have mandatory insurance based on which Passengers can make a claim against the insurance company providing that the injury or damage happened during the course of the Transfer itself and that the Passenger is not responsible for the resulting injury or damage. DAS will assist Passenger by providing the necessary information of how to contact the supplier but cannot accept any further liability.
Nothing in this clause shall operate so as to exclude any rights You may have under consumer legislation or limit the supplier’s liability for death or personal injury arising out of its negligence.
Any estimated trip times and times of arrival presented by DAS, are only to be taken as indicative, and are not subject to traffic and/or weather conditions and final route taken by driver. Therefore, you agree that You are responsible for setting an appropriate Agreed Time that allows You sufficient time to reach Your destination to subsequently check-in for a flight, take a train or fulfill any other dependencies You might have.
DAS may keep You informed of the status of your Booking by sending You email, and SMS text alerts, although DAS does not guarantee the delivery nor the timing of these email and SMS text alerts, and shall not in any event be liable (whether in contract or otherwise) for any indirect loss or consequential loss or loss of revenue, howsoever arising from the omission or delay of such email and SMS text alerts.

Terms and Conditions common to all types of Transfer

The Passenger should be in a suitable state for traveling. In cases where the Passenger is suspected to be under the influence of alcohol or drugs, or suffers from an infectious or a contagious disease, or who wears clothes or has luggage in an exceptionally dirty condition, the driver has the right to refuse entry into the Transfer vehicle. No refund will be given.
The supplier reserves the right within its reasonable discretion to terminate the Trip, if You or Your party’s conduct or behavior is disruptive in any way and/or affects your safety or that of the driver of the vehicle. Neither DAS nor the supplier accept liability for any extra costs incurred by you/or your party as a result of the supplier doing so.
Passengers are not permitted to take alcoholic drinks onto the vehicles for the purpose of consuming them during the Trip.
Live animals can travel in any form of Transfer but only in suitable carrying equipment used in air transportation (cage, box). The animal should not emit an offensive smell or harass other Passengers during the travel. Payment is required in advance for the transportation of animals but a guide-dog will be transported free of charge.
Bicycles, golf bags and ski equipment will be carried by a supplier where this service is available according to the terms and conditions, providing that the appropriate fee has been paid at the time of making the reservation.
Subject to the terms and conditions of the supplier and for a booking of a vehicle other than a Wheelchair Accessible vehicle, if a Passenger needs a wheelchair for mobility, the chair will be carried free of charge providing that it can be folded and DAS is notified in advance when the Passenger makes the reservation. Only 1 wheelchair per Passenger can be transported free of charge.
One pushchair/pram can be transported free of charge providing this is allowed by the service supplier.
It is forbidden to take into in the pickup vehicle or car:

Complaints Procedure

If Passenger wishes to make a complaint about a DAS service, this must be done within 30 days from the date the Transfer in question took place. The complaint must be put in writing either by letter or e-mail. Telephone complaints will only deal with immediate problems at the time of taking the Transfer.
If a Passenger arrives later than the time limit allowed for the Driver of the Transfer to wait for the Passenger, DAS is unable to investigate the Passenger complaint no matter what the reason is.
It is important that passengers give DAS all the relevant facts when making a complaint as DAS fully investigates all complaints with our Suppliers.
We reserve the right to take up to 180 days to resolve the complaint where there are special circumstances involved and where it is not possible to find out all facts in the short term – e.g. serious road accidents, etc.
DAS reserves the right to bring a complaint to its conclusion if there is sufficient evidence that the complaint is not justified. No further investigation will take place if this is the case.

Electronic Communications

All notices to DAS shall be given by You in writing to info@dublinairportshuttles.com
All communications with us will be done electronically whenever you use software provided by us or send emails to us. You agree to receive communications from us via email or through a notification in our software. All communications from us will be regarding your journeys or promotions that relate to our service.

Intellectual Property

Content on our website (text, images, logos) is protected. Unauthorized use is prohibited.

Privacy and Personal Information

DAS will maintain the confidentiality of Personal Data collected as part of making a Booking. Refer to our Data Privacy Notice.

Privacy and Cookies Policy

Introduction

DAS, in management of our business and providing a taxi and shuttle booking and dispatch service needs to gather, process and store personal information relating to identifiable individuals. This information can include customers, suppliers, business contacts and other persons with whom the company has a business relationship.

Why This Policy Exists

The policy describes how data is collected, processed, protected and stored to meet data protection standards and to comply with legislation. The policy ensures Dublin Airport Shuttles:

Complies with data protection law and follows best practice in data protection
Protects the rights of the individual
Protects from the risk of data breach

Gathering of Personal Data

DAS will collect the minimal information necessary for the service provided. The data includes a full name, street address, email address, phone number. Personal information is always freely provided by the individual. Information is gathered by email, website, mobile app and/or direct telephone contact with a DAS customer service agent. DAS cannot provide a passenger transfer booking service without this information. DAS records all phone calls for training and monitoring purposes.

Why we use your Personal Data

DAS will use personal information only for provision of a transfer booking service and will retain this information only for as long as required by regulation.

Transfer to Third Parties

Under certain circumstances, your personal data will be transferred to a third party.

Information necessary to complete the service will be provided to the allocated service supplier. The information is not retained after completion.
We use an approved third party service provider to send transfer booking information to you. Processing takes place under our control. Third parties are bound by data processing and confidentiality agreements.
Where required by law (or any regulation having the force of law), legal process, court order or subpoena, DAS may disclose your personal data, if strictly necessary.

Security

DAS takes your privacy seriously. We observe strict data security procedures to prevent data misuse, disclosure, destruction, unauthorized access and/or use. We have several layers of security measures in place, including encryptions, restricted access, user access authentication and protocols, firewalls, anti-virus/malware etc. Personal data is processed only by authorized DAS employees and persons in performing their duties in respect to our service and retained only for as long as necessary to meet statutory obligations as a Licensed Taxi Dispatch Operator. We will not disclose or use this data for any purpose other than that for which it is provided, except where required by law. Personal data will not be transferred or stored outside of the European Union / European Economic Area.

Control over Your Personal Data

You have the right to:

Request details of the personal information held
Obtain a copy of personal data stored
Request correction where personal data is inaccurate or not up to date
Withdraw consent for use and retention of personal data
Be informed of how DAS meets its data protection obligations.

You can make a request by emailing us at: info@dublinairportshuttles.com. Please write ‘Personal Data’ in the subject line of the email. We will ask you to verify your identity before acting on such a request. This is to ensure personal data is protected and kept secure. Requests will be processed as quickly as possible, and under normal circumstances within 30 days, unless there is a valid or legal reason for not doing so.

Contact

Dublin Airport Shuttles incorporated in Ireland, Company Registration Number 735764, is the data controller for processing of your personal data. Our office is at:

51 Bracken Road, Sandyford, Dublin18 D18 CV48
Telephone: 01 564 9771
E-Mail: info@dublinairportshuttles.com

Complaint

DAS processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however, you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the Data Protection Commissioner.

Portarlington: Station Road, Portarlington, Co. Laois R32 AP23
Dublin: 21 Fitzwilliam Square, Canal House, Dublin D02 RD28
Telephone: 057 868 4800 | Lo Call: 1890 252 231
E-mail: info@dataprotection.ie

Cookies Policy

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. Cookies do not in any way compromise the security of your computer. You can continue with no loss of functionality if you choose to disable cookies. However, if you do not accept certain cookies, you may not be able to complete a booking request.

How we use Cookies

DAS uses cookies to monitor our website traffic, to ensure better service levels and to enable us to provide the delivery of service to you.

Types of Cookies

There are different types of cookies in use. They all work in the same way, but have minor differences:

Session Cookies: Session cookies last only for the duration of your visit and are deleted when you close your browser. They ensure security and integrity, preventing fraudulent use and keeping you signed in while you complete your booking request.
Persistent Cookies: Persistent cookies remain after you have closed your browser. They allow us to remember your actions and website preferences. DAS uses persistent cookies to analyze customer visits to our sites. These cookies help us to understand how customers arrive at and use our sites so we can improve the overall DAS website experience.
Analytics Cookies: Finally, we use analytics cookies to help us make our websites even better for those who visit them regularly. This type of cookie helps us to further understand how individual visitors use our on-line services and allows us to improve the overall service. This analysis is anonymous.

We do not partner with third parties or follow your behavior outside of the DAS website.